KONA Blindfold challenge

Gamifying Sales Training: Fun Techniques to Boost Team Performance

Let’s be honest— sometimes it can be hard to get your team engaged in Sales Training Programs. Presentations and roleplays aren’t for everyone. But what if there was a way to make sales training not only effective but also fun? Enter gamification – transforming training into a more engaging, competitive, and rewarding experience.


Gamification is a proven strategy that companies are becoming more intrigued by as a tool to energise their teams when it is incorporated as part of a KONA Sales Training Program. Let’s discuss how you can gamify your sales training to boost team performance and morale.

KONA blindfold challenge
Blindfold Challenge during a KONA Workshop.

Why Gamification Works: The Science Behind the Fun

If you’re wondering why gamification is such a game-changer (pun intended), let’s talk numbers. According to a report by TalentLMS, 83% of employees feel more motivated at work when their training includes game-like elements. And it’s not just about having fun—it’s about seeing results. The same study found that 89% of employees believe gamification makes them more productive.
Playing games taps into our natural desire for competition, achievement, and social interaction. The act of earning points, badges, and rewards can trigger a dopamine rush, which boosts engagement and retention.

5 Fun Techniques to Gamify Your Sales Training

Now that we’ve covered the “why,” let’s dive into the “how.” Here are some practical and fun ways to bring gamification into your sales training.

1. Leaderboards and Friendly Competitions

Who doesn’t love a bit of friendly competition? Implementing leaderboards can be a great way to motivate your sales team. Scoreboards can be updated regularly showing which salespeople are leading in categories like most calls made, highest revenue closed, or best customer satisfaction scores.
According to a study by Sales Hacker, companies that used leaderboards saw a 15% increase in overall sales performance. Games not only encourage healthy competition, but also helps to build a sense of camaraderie as team members strive to compete with each other.

2. Reward Systems with Points

Let’s face it, everyone loves a reward. Introducing a points system can motivate your team to engage with training materials. Salespeople can earn points for completing modules, hitting sales targets, or demonstrating specific skills in role-playing exercises.

Employees are much more likely to engage with training when there are rewards involved. Plus, it’s a great way to recognise and celebrate milestones, as well as to keep the materials learned in the training alive when the program is over. Consider using digital platforms that integrate with your CRM so the rewards system is seamless and trackable.

3. Interactive Sales Simulations and Role-Playing Games

Role-playing is a classic sales training technique, but it often gets a bad rap for being awkward. Gamifying role-plays with interactive simulations can turn this into a fun challenge. Think of it as a choose-your-own-adventure game where team members have to navigate through different customer scenarios, making decisions that impact the outcome.


According to a survey by the eLearning Industry, 78% of employees reported that they felt more prepared after completing a gamified training simulation. These simulations encourage critical thinking, objection handling, and real-time problem-solving. Offer feedback and scores based on performance to help reps see where they can improve.

4. Quizzes and Trivia Challenges

KONA Sales Training isn’t all work and no play. We call it ‘edutainment’, where we add some fun into your training sessions with quizzes and trivia challenges. We find that it’s a great way to test your team’s knowledge on products, services, or sales techniques.
This approach has proven benefits—research shows that gamified quizzes can improve knowledge retention by 30% compared to traditional methods. It’s a great way to establish a low-pressure, enjoyable environment.

5. Real-Time Sales Challenges or Sales Power Hours

Ever heard of a Sales Power Hour? It’s a short, intense burst of activity focused on a specific goal, like booking meetings or closing deals. To gamify this, we create a time-bound challenge (e.g., a 24-hour sprint) where salespeople earn points for every meeting booked or deal closed.
Data from Ambition suggests that sales teams that participate in short-term challenges see a 24% boost in productivity. The key here is to keep it short so that reps stay energised and motivated.

Competition in the workplace

The Benefits of Gamifying Sales Training

Gamifying your sales training program doesn’t just make it more enjoyable—it also has real business benefits including:

Increased Engagement: Gamification can boost employee engagement by 60%, according to Gallup.


Higher Retention Rates: Employees trained with gamified techniques are more likely to retain information, making your training efforts more effective in the long run.


Improved Team Performance: A gamified approach creates a sense of achievement and motivation, leading to better performance on the sales floor.

Sales training doesn’t have to be a dull, routine process. By incorporating gamification, you can turn your training sessions into dynamic, engaging, and highly effective experiences that boost team morale and performance. For more insights into the benefits of Sales Training, click here.


So, are you ready to level up your team’s Sales Training experience?

Contact KONA today to discuss our Sales Training Programs and how we can tailor a program to keep your team motivated and engaged.


Call 1300 611 288 or email info@kona.com.au


How to close strong and maximise Q4 Sales

The finish line is in sight, and Q4 is your time to finish 2024 on a high note. The last quarter can make or break the year, so how do we make sure it’s a win? Here are some practical strategies to help you close strong and crush those Q4 targets.

2024 - 2025

Get Real About Your Pipeline

First things first, take a deep, honest look at your pipeline. What deals are realistic, and which ones might need more work than they’re worth? It’s time to separate the “maybes” from the “sure things.”
• Focus on the leads that have genuine potential to close
• Consider dropping the ones that don’t
Not every lead is going to be a win, and that’s okay! Restructuring your efforts now will make a huge difference to where you end up in December.

Prioritise Existing Customers

Sometimes the best deals are already in front of you. Existing customers are often easier to upsell or cross-sell to because they know and trust you. Take a close look at their needs and see where you can add value with additional products or services. Remind them of the ROI they’re already seeing and highlight how more of what you offer can benefit them. Q4 is the perfect time to deepen those relationships and show them they’re not just another number in the pipeline.

Create Urgency Without Pressure

We all know that creating urgency can be effective, but you don’t want to come off as desperate. Frame it as an opportunity. Maybe there’s an end-of-year promotion, a limited-time offer, or specific advantages to buying now. Whatever it is, make it clear that this quarter is a unique chance for them to get more for their investment. Aim to excite them about what’s possible rather than pushing them into a corner.

Keep Your Team Energized and Aligned

Sales is a team sport. Q4 can be exhausting, and it’s easy to get burned out. Keep the energy high by celebrating small wins along the way.
• Regular check-ins
• Team competitions
• Even simple shout-outs for hitting milestones can go a long way.
When the whole team is on the same page, every deal feels a bit easier. Remind everyone that you’re in this together, working toward a common goal, and that their hard work truly counts.

Importance of follow up

Tighten Up Your Follow-Up Game

We all know that follow-up can be the difference between a closed deal and a missed opportunity. In Q4, it’s even more crucial. Clients are busy, budgets are tight, and priorities can change quickly. Keep your follow-ups short, focused, and valuable. A simple “Hey, just checking in—anything else you need from my side to move forward?” Can make a world of difference. Don’t let a deal slip through the cracks just because of a missed follow-up.

Stay Positive and Keep Pushing

Q4 is all about resilience. There will be setbacks, and some deals might fall through. That’s part of the game. Focus on what’s in your control, keep your energy up, and don’t lose sight of the end goal. When things get tough, remember that the last quarter is often the most challenging, but it’s also the one with the biggest payoff.

Invest in Training and Development for the Final Push

Last but not least, one of the best ways to prepare your team for a strong Q4 is by investing in targeted training and development. Now might seem like a hectic time to add extra sessions, but sharpening skills in negotiation, objection handling, and closing techniques can give everyone the boost they need to bring in those last deals. Plus, training helps keep your team focused, engaged, and feeling supported, which is vital for morale during the busiest quarter of the year. An investment in skill-building now can have a direct impact on your team’s confidence and competence—leading to higher conversion rates and more wins in the home stretch. Read more about how you can keep your sales team motivated, especially in the lead up to the end of the year, by clicking here.

Finish the year strong

Q4 is your time to make the whole year count. With a smart strategy, the right mindset, and a little hustle, you’re set to make this quarter your best yet.

Contact KONA today to discuss a tailored Sales Training Program for your sales team to help them finish 2024 strong and have a solid start to 2025.

Call 1300 611 288 or email info@kona.com.au


Perseverance in sales

Perseverance in Sales: How to Keep Going When the Going Gets Tough

Sales can test your patience, resilience, and sometimes, your confidence. But what sets successful salespeople apart is their ability to persevere, even when the going gets tough. It’s easy to feel overwhelmed when a deal falls through or when prospects don’t seem interested. But what if we told you that pushing through those hard times is what will define your success in the long run?

Perseverance in sales

Understand that Sales is a Numbers Game

Let’s face it, no one closes every deal. The reality is that many attempts won’t convert into sales. But each “no” brings you closer to a “yes.” According to Salesforce, statistics show that top-performing salespeople make, on average, 47% more calls than their peers, even if the immediate response isn’t favourable. The idea is to keep your momentum because success in sales is a numbers game.

Reframe Rejection

Rejection is part of the job. It can sting, no doubt about it, but changing how you view it can make a huge difference. Instead of seeing rejection as a failure, think of it as a stepping stone to improvement. Majority of salespeople give up after four “no’s,” yet the majority of prospects say “no” four times before they say “yes”. Reframing rejection as an objection can set you apart from your competition. For more on objection handling, click here.

Celebrate Small Wins

Sometimes the goal seems so far off that it’s easy to get discouraged. That’s why celebrating the small wins is crucial. Did you book a meeting with a tough prospect? Land a follow-up call with a potential client? Those little wins matter because they move you closer to your end goal. Recognising progress, no matter how small, helps keep your spirits high and maintains your motivation.

Perseverance in sales meme

Have a Plan for Tough Times

Tough times will come—it’s inevitable. But having a strategy to handle them will make a world of difference. Maybe it’s taking a step back to revisit your goals or reaching out to a mentor for advice. Having a support system can also be a game-changer. Did you know that many salespeople say having a mentor or coach improves their sales performance? It’s about knowing how to recharge and when to seek advice so you can keep pushing forward.

Focus on the Long Term

Perseverance is about the long term. You’re building relationships, trust, and expertise over time. Sales is rarely about instant wins; it’s about persistence, consistency, and learning from each interaction. According to research by Harvard Business Review, 91% of top-performing salespeople attribute their success to maintaining relationships with prospects over the long term. It’s not just about the close, it’s about playing the long game.

Keep Moving Forward

When the going gets tough in sales, it’s not the time to back down—it’s the time to dig in. Perseverance is about learning, adapting, and continuing to show up day after day. Success might not come overnight, but those who stick with it, refine their processes, and keep their eye on the prize will find themselves thriving when others have given up.

Sylvester Stallone quote about moving forward

There’s no doubting that sales can be tough, but remember, the best breakthroughs come after the toughest battles.

Contact KONA today to discuss our tailored Sales Training Programs and the benefits they can bring to your Sales Team.

Call 1300 611 288 or email info@kona.com.au


Social Media Platforms

Social Selling: Leveraging Social Media to Boost Your Sales

The way businesses interact with customers has evolved dramatically over the years. Traditional sales techniques are being complemented—and sometimes replaced—by innovative strategies that leverage the power of social media. One such strategy is social selling, a modern approach that enables sales professionals to connect with potential buyers, build relationships, and ultimately boost sales through social platforms. A study by LinkedIn reported that 78% of social sellers outperform their peers who don’t use social media.


So, what is social selling and how you can harness it to elevate your sales game?

Social Selling

Understanding Social Selling

Social selling is the process of using social media networks to find, connect with, understand, and nurture sales prospects. It goes beyond simply promoting products or services on social media. Instead, it focuses on creating meaningful relationships by engaging with potential customers, sharing valuable content, and providing solutions to their problems. Platforms like LinkedIn, Twitter, Facebook, and Instagram are commonly used for social selling.

The Benefits of Social Selling

Building Trust and Credibility: By consistently sharing valuable content and engaging with your audience, you position yourself as an expert in your field. This builds trust and credibility, making prospects more likely to consider your products or services. Research has shown that companies that have adopted social selling techniques see a 5% increase in win rates and a 35% increase in deal size.

Expanding Your Reach: Social media allows you to reach a broader audience than traditional methods. By leveraging the vast networks available, you can connect with prospects from different locations and industries.

Personalised Interactions: Social selling enables personalised interactions with potential buyers. You can tailor your messages based on the interests and behaviours of your audience, making your outreach more relevant and effective.

Real-Time Engagement: Social media platforms provide real-time interaction opportunities.
Did you know: 76% of buyers are ready to have a social media conversation with potential providers.
Social media allows you to respond to inquiries, address concerns, and engage in conversations instantly, enhancing the customer experience.

Benefits of Social Media in Sales

Key Strategies for Effective Social Selling

Optimise Your Social Media Profiles: Your social media profiles are often the first impression prospects have of you. Ensure your profiles are professional, complete, and reflect your brand. Include a professional photo, a compelling bio, and links to your website or portfolio.

Identify and Understand Your Audience: Use social media analytics and insights to identify your target audience. Understand their needs, preferences, and pain points. This knowledge will help you tailor your content and interactions to resonate with them.

Share Valuable Content: Regularly share content that is relevant and valuable to your audience. This can include:
• Blog posts
• Industry news
• Case studies, and tips
The goal is to provide information that helps your audience solve their problems or achieve their goals.

Engage Authentically: Authenticity is key in social selling. Engage with your audience in a genuine manner. Comment on their posts, join relevant discussions, and share your insights. Building authentic relationships will make your prospects more receptive to your sales pitches.

Leverage Social Listening Tools: Social listening tools help you monitor conversations about your brand, industry, and competitors. This information can provide valuable insights into what your prospects are talking about and what they need, allowing you to tailor your approach accordingly.

Track and Measure Your Efforts: Use social media analytics to track the effectiveness of your social selling efforts. Monitor key metrics such as engagement rates, click-through rates, and conversion rates. Analysing this data will help you refine your strategy and improve your results over time.

Social Media Platforms

Social selling is a powerful strategy that can significantly boost your sales when done right. By leveraging social media to build relationships and engage authentically with your audience, you can create a strong sales pipeline and achieve your sales goals. Embrace the power of social selling and watch your sales grow! To find out more about the importance of Social Media and online platforms in Sales, click here.

Contact KONA today to discuss our tailored training programs and the benefits they can bring to your Sales Team.


Call 1300 611 288 or email info@kona.com.au


5 Sales Mistakes You Might Be Making and How to Fix Them

If you’re in sales, you know it’s a game of constant learning and adaptation. Even the best salespeople make mistakes, but recognising and correcting them is what sets you apart.

Here are five common sales mistakes you might be making and how to fix them.

Sales mistakes

1. Talking More Than Listening

The Mistake:

Ever find yourself doing all the talking in a sales pitch?

It’s a common pitfall. You’re excited about your product or service and want to share everything.

But here’s the thing: customers want to be heard.

The Fix:

Practice active listening. Ask open-ended questions and let your customer do most of the talking. This helps you understand their needs and tailor your pitch accordingly.

Remember, sales is about solving problems, not just pushing a product.

2. Focusing on Features and Benefits rather than Value

The Mistake:

Rattling off a list of features and benefits might seem impressive, but it often falls flat.

Customers care about how a product can solve their problems or improve their lives, not just what it can do.

The Fix:

Shift your focus to value. For each feature, explain how it can bring value to the customer. For example, instead of saying, “This phone has a 12MP camera,” say, “This phone’s 12MP camera means you’ll capture stunning photos even in low light.”

It’s all about showing value.

3. Not Following Up

The Mistake:

You had a great meeting or call, and then… nothing. You assume the customer will reach out if they’re interested, but they get busy or forget.

The Fix:

Make following up a standard part of your sales process.

  • Send a thank-you email after meetings
  • Provide additional information
  • Check in regularly

This shows you’re committed, and keeps you on their radar.

Follow up meme

4. Neglecting to Build Relationships

The Mistake:

Treating sales as a one-time transaction rather than building a relationship can hurt long-term success.

Customers are more likely to buy from someone they trust and have a rapport with.

The Fix:

Invest time in building relationships. Remember personal details, celebrate their successes, and check in even when you’re not selling something.

A good relationship can lead to repeat business and referrals.

5. Not Handling Objections Well

The Mistake:

When a potential customer raises an objection, it can be easy to get defensive or brush it off. This often leads to lost sales opportunities.

The Fix:

Embrace objections as a part of the process. Listen carefully, acknowledge their concerns, and provide thoughtful responses.

Use objections as a chance to show your expertise and reassure the customer. For example, if they’re worried about cost, explain the value and long-term savings your product offers.

Objection handling in sales

Remember, nobody’s perfect. Sales is a continuous learning journey.

By being aware of these common mistakes, and taking steps to fix them, you’ll be well on your way to closing more deals and building stronger customer relationships.

If you are interested in finding out more about common sales mistakes we find salespeople making and how to avoid them, click here!

Contact KONA today to discuss our tailored Sales Training Programs and the value they can bring to your Sales Team.

Call 1300 611 288 or email
info@kona.com.au


The power of Storytelling in Sales

Storytelling in Sales has emerged as a powerful tool that goes far beyond traditional sales pitches and presentations. Storytelling taps into the human psyche, creating connections, building trust, and driving action. With studies showing that a staggering 92% of consumers prefer ads that tell a story, here’s how storytelling can transform the sales process and why it’s such an important skill for salespeople to be trained in.

How storytelling affects the brain

1. Creating Emotional Connections

Stories resonate on an emotional level, making the sales experience more personal and memorable.

Sharing stories that align with the customer’s experiences or challenges creates a sense of relatability. When customers see themselves in the narrative, they are more likely to feel connected to the product or service.

Unlike facts and figures, stories captivate attention. They create a journey that keeps customers engaged and interested in what you have to say.

Through storytelling, salespeople can convey empathy, showing that they understand the customer’s needs and concerns, which is crucial for building trust.

2. Simplifying Complex Information

Complex products or services can be difficult to explain. Storytelling simplifies this by:

Breaking Down Information: Stories can break down complex concepts into easy-to-understand scenarios, making it simpler for customers to grasp the value proposition.

Analogies and Metaphors: Using analogies and metaphors within stories can clarify intricate details, making them more accessible and relatable to the audience.

Demonstrating Use Cases: Real-life examples and case studies within a story format illustrate how the product or service works in practice, highlighting its benefits and impact.

3. Building Credibility and Trust

Trust is a critical component in sales, and storytelling can help establish it through:

Authenticity: Authentic stories about real experiences and outcomes build credibility. Customers are more likely to trust a narrative that feels genuine and honest.

Testimonials: Sharing stories of satisfied customers and their success stories adds social proof, reinforcing the trustworthiness of the product or service.

Transparency: Stories that include both successes and challenges demonstrate transparency, which can further enhance trust and credibility.

Building trust when selling

4. Making the Message Memorable

People are more likely to remember stories than standalone facts or statistics.

Research has shown that consumers are 55% more likely to recall a story than a list of facts.

Stories are easier to remember because they involve characters, emotions, and a plot. This helps the message stick in the customer’s mind long after the conversation ends.

A good story is shareable. Customers are more likely to share a compelling story with others, extending the reach of the sales message. In a crowded market, a unique story can differentiate a product or service from competitors, making it stand out in the customer’s memory.

5. Driving Action

Ultimately, the goal of sales storytelling is to drive action. Stories can inspire customers by showing the potential positive impact of a product or service on their lives or businesses.

A well-crafted story naturally leads to a call to action. By highlighting the problem, solution, and positive outcome, the story can motivate customers to take the next step.

Stories that address common objections or concerns pre-emptively can persuade customers to move past their hesitations and make a purchase.

6. Humanizing the Brand

Storytelling humanizes the brand, making it more relatable and approachable.

Brand Story: Sharing the story of the company’s origins, values, and mission helps customers connect with the brand on a personal level.

Personal Touch: Salespeople sharing their personal experiences and stories can build rapport and make the interaction feel more like a conversation than a sales pitch.

Community Building: Stories that highlight the brand’s involvement in the community or its positive impact can foster a sense of community and loyalty among customers.

Tips for Effective Sales Storytelling

To harness the power of storytelling in sales, keep these tips in mind:

Know Your Audience: Tailor your stories to resonate with the specific needs, interests, and pain points of your audience.

Be Genuine: Authenticity is key. Ensure your stories are truthful and reflect genuine experiences.

Keep it Simple: Avoid overcomplicating your stories. Aim for clarity and simplicity to ensure your message is easily understood.

Practice: Like any skill, storytelling improves with practice. Refine your stories over time based on feedback and outcomes.

Incorporate Visuals: Use visual aids to complement your stories, making them more engaging and easier to follow.

Storytelling - storyselling

Storytelling is a transformative tool in sales that goes further than simply conveying information. It creates emotional connections, simplifies complex concepts, builds trust and makes the message memorable. By mastering the art of storytelling, sales professionals can not only enhance their effectiveness but also forge deeper, more meaningful relationships with their customers.

Contact KONA today to discuss our tailored Storytelling for Sales Training Program and how it can help your Sales Team reach their full potential.

Call 1300 611 288 or email info@kona.com.au


Is Sales Training worth it?

A better question is… What is it costing you to NOT train them?

Aside from losing to better trained competitors, untrained salespeople exhibit certain common attributes that distinguish them from their trained counterparts.

They Struggle with Articulating Value Propositions

We see so many salespeople struggle with articulating their VALUE propositions clearly and concisely. Their conversations are disorganised. Or overly focused on the product features rather than the customer’s needs.

They Reap the Downside of No Systematic Approach to Sales

They lack a systematic approach to sales, leading to inconsistent methods of engaging with potential customers. This results in missed opportunities and inefficient sales processes.

Untrained salespeople do not prioritise understanding the customer’s pain points and needs. They will often push for a sale without first establishing rapport or trust.

They Don’t Ask for the Sale

How many of your team DO NOT ASK FOR THE SALE…

They struggle with closing sales, either being too aggressive or too passive. This alienates customers, and leads to lost deals.

What if we don't train our salespeople?

A lot of what we see is salespeople not able to prioritise their tasks effectively. Which leads to wasted time on unproductive activities, and failing to follow up with leads in a timely manner.

Untrained salespeople often have difficulty adapting their sales pitch to different types of customers or situations, resulting in a one-size-fits-all approach that doesn’t resonate with everyone. In a recent podcast, Garret Norris – CEO of KONA and the HBB Group speaks about this (Check it out) –https://podcasters.spotify.com/pod/show/hamish-salburg/episodes/The-Seasoned-Traveller-e2jna6l

Untrained Salespeople Lack Confidence

Without training, many lack confidence in their ability to sell, which can be apparent to customers and affect their overall performance.

They might rely heavily on discounts or promotions to close deals, rather than selling on value, which can affect the profitability of sales.

Missed Sales due to Not Following Up

According to a study by InsideSales, 80% of sales require 5 follow-ups or more to close. Yet 48% of salespeople never even make a single follow up attempt, and 44% of those who do, give up after just one follow-up. Are your team missing out on opportunities to close sales or nurture relationships?

Training can help mitigate these issues by providing the necessary skills, knowledge, and techniques to succeed in sales.

The Tangible Benefits of Sales Training

Increased Revenue: The main objective of sales training is to improve your team’s ability to close deals and generate revenue. Well-trained salespeople are more efficient and effective in their roles, leading to higher sales figures.

Improved Conversion Rates: Effective Sales training equips your team with the skills to better understand customer needs, handle objections, and close deals. This directly translates into higher conversion rates from leads to sales.

Enhanced Customer Satisfaction: A well-trained sales team can better communicate the value of their products or services, resulting in happier, more satisfied customers who are likely to become repeat buyers and brand advocates.

Higher Employee Retention: Investing in your sales team’s development shows them that they are valued. This can increase job satisfaction and reduce turnover rates, saving your company the costs associated with recruiting and training new employees.

Employee training statistic

The Intangible Benefits of Sales Training

Boosted Confidence: Without a doubt, sales can be a challenging job, and confidence is super important. A tailored training program will boost your sales team’s confidence in their abilities, which can lead to improved morale and a more positive work environment.

Consistent Messaging and Branding: Sales training ensures that all team members are delivering a consistent message that aligns with your company’s brand and values. This messaging consistency helps build a stronger, more reliable brand image.

Adaptability and Agility: The business landscape is constantly changing. Sales training helps your team stay adaptable and agile, equipping them with the skills to handle new challenges and opportunities as they arise.

Professional Growth and Development: Sales training contributes to the overall professional growth of your team members. It equips them with skills that are valuable not only in their current roles but throughout their careers, helping to build a culture of ongoing learning and improvement.

Common Misconceptions About Sales Training

“We Can’t Afford It”: While sales training does require an investment, the return on investment (ROI) typically far outweighs the initial costs. The revenue gains and cost savings from improved performance and reduced turnover can be substantial.

“Our Team Already Knows How to Sell”: Even the best salespeople can benefit from ongoing training. Markets evolve, customer preferences shift, and new sales techniques emerge. Continuous training ensures your team remains at the top of their game.

“Training Takes Time Away from Selling”: While training does require time away from direct selling, the skills gained will more than compensate for this time. Enhanced skills lead to more efficient selling and higher sales in the long run.

Implementing Effective Sales Training

To maximise the benefits of sales training, it’s essential to implement it effectively:

Customised Sales Training Programs: Tailored sales training programs will address the specific needs and challenges of your team and industry.

Interactive and Engaging Methods: Use a variety of training methods, such as role-playing, workshops, and e-learning, to keep your team engaged and improve retention of information.

Ongoing Development: Make training an ongoing process rather than a one-time event. Regular refreshers and advanced training sessions help keep skills sharp.

Measure and Adjust: Continuously measure the effectiveness of your training programs and be ready to make adjustments based on feedback and performance metrics.

To train or not to train?

In our opinion, Sales training is absolutely worth it.

The benefits—both tangible and intangible—are significant and can lead to substantial improvements in your team’s performance, customer satisfaction, and overall business success.

By investing in your sales team’s development, you’re investing in the future growth and prosperity of your company.

So, take the plunge. Implement a strong sales training program, and watch your business thrive.

Contact KONA today to discuss a tailored Sales Training program for your team.

Call 1300 611 288 or email info@kona.com.au


Importance of Social Media and Online Platforms in Sales

Social media and online platforms may have their negative aspects, but when it comes to modern-day sales, Social Media can play an important role in generating business. From opening the door for allowing business to engage with their customers in real-time, to attracting new customers, influencer advertising and the endless possibilities available through user-friendly mobile apps, the impact Social Media and online platforms have had on sales is undeniable.

Some companies may still be a little wary of following the crowd and diving into social media, but as the old adage goes, “If you can’t beat them, join them”. These days, if you’re not on social media, you almost “don’t exist”.

So, let’s explore the importance of social media and online platforms in sales:

Social media platforms

Reach and Visibility

Social media platforms provide businesses with a vast audience reach.

Platforms like Facebook, Instagram, Twitter, and LinkedIn have millions, if not billions, of active users. This extensive reach allows businesses to connect with potential customers globally.

Targeted Advertising

Social media platforms offer sophisticated targeting options based on, but not limited to:

  • Demographics
  • Interests
  • Behaviours

This enables businesses to tailor their advertisements to specific segments of their target audience, increasing the effectiveness of their marketing efforts.

Social Media meme

Engagement and Interaction

Social media facilitates direct engagement and interaction with customers. Businesses can:

  • Respond to inquiries
  • Address concerns
  • Build relationships with their audience in real-time

This level of interaction creates trust and loyalty, ultimately leading to increased sales.

Social Proof and Recommendations

One of the great things about social media platforms is that they allow users to share their experiences and opinions about products and services. Positive reviews and recommendations from satisfied customers serve as social proof, ultimately influencing others to make purchases.

To find out more about how KONA’s tailored training programs

have helped other businesses, click here.

Data Analytics

Social media and online platforms provide businesses with valuable insights into customer behaviour, preferences, and trends.

By analysing metrics such as engagement rates, click-through rates, and conversion rates, businesses can refine their sales strategies and optimise their marketing efforts, leading to reaching a more targeted audience.

Brand Awareness

Consistent presence on social media helps businesses increase brand awareness and promote brand loyalty.

A staggering 90% of people shop from brands they follow on social media. Further to this, studies have shown that up to 71% of buyers who have had a positive social media experience with a brand will recommend it to their family and friends.

By regularly sharing updates, promotions, and behind-the-scenes content, businesses can keep their audience engaged and top-of-mind, leading to repeat purchases and referrals.

Social media and online platforms play a huge role in modern sales strategies by providing targeted advertising, social proof, data analytics, and so much more.

Companies that effectively leverage these platforms can significantly enhance their sales performance and drive the growth of their business.

Social media for brand awareness

Don’t get left behind in the age of Social Seling.

Contact KONA to discuss how our tailored training programs can help you grow your business.

Call 1300 611 288 or email
info@kona.com.au


Missed Sales Targets – A blessing and a curse  

Missing sales targets can indeed have both positive and negative aspects, like a double-edged sword.  

How a company handles a salesperson missing their targets can significantly impact morale, performance, and the overall success of the sales team. It’s important to strike a balance between holding salespeople accountable for their results and providing them with the support and resources they need to succeed.  

Here is one example of a situation and what we did to fix the issue QUICKLY! 

Meme about missing targets

CASE STUDY – Technology Product Focused Partner Solutions Team  

Initial situation  

  • Sales teams consistently missing target. 
  • Team of ‘product floggers’ rather than ‘business builders’ or solution sales people.  
  • Successful historically, yet needed to demonstrate to partners and suppliers the value that their proposition brought to their businesses.   

What we did …  

  • Refocused sales team on key activities and work preferences (Hunters or Farmers) 
  • Coached all sales team, in the field and in workshops, in ‘Hearts and Minds’ solution selling  
  • skills.  
  • Implemented LSMFT Value Proposition.   
  • Introduced Partner Business Development Programme to drive “sell through”, not just  
  • “sell to”.  
  • Coached the whole leadership team.   

Outcomes …  

  • 12% increase in sales revenues.   
  • Relationship with major distributor became a true ‘strategic partnership’.  
  • Sales team worked closer with their Distribution Partners.  
  • Wider range of products and solutions sold.        

The above is, in our opinion, the best and quickest way to solve the problem. However, if you have time, some other common ways businesses can address missed sales targets can include:  

Regular performance reviews 

The salesperson’s performance can be reviewed to understand why the targets were not met. This may involve examining sales tactics, customer interactions, market conditions, and other relevant factors.  

As a Sales Manager, it’s a good idea to schedule a time each month to meet with each member of your sales team individually to go over their performance, any roadblocks they may be experiencing and any goals they have set. 

Training, coaching and support 

Sales managers may consider engaging with a Sales Trainer to offer additional coaching and support to help the salesperson improve their skills and strategies. This could involve:  

  • providing a tailored training program  
  • guidance on prospecting techniques  
  • assistance in overcoming specific challenges  

Goal adjustment 

In some cases, if the sales targets were unrealistic or circumstances beyond the salesperson’s control impacted their ability to meet them, the targets may be adjusted to be more attainable.  

Accountability 

While support and coaching are important, there is also a level of accountability for the salesperson to take ownership of their performance and actively work towards improvement. This may involve setting clear action plans and timelines for improvement.  

Learning and improvement  

Missing sales targets presents an opportunity for learning and improvement. A good Sales Trainer will encourage Salespeople to analyse what went wrong, identify areas for growth, and adjust their approach to increase their chances of success in the future.  

Hitting sales targets

Positives of missed targets  

On one hand, it can be seen as a blessing because it presents an opportunity for learning and growth. When targets are missed, it prompts a reassessment of strategies and processes, encouraging businesses to identify weaknesses and areas for improvement. This can lead to valuable insights that help refine future sales approaches and ultimately contribute to long-term success. 

Negatives of missed targets  

On the other hand, missing sales targets can be viewed as a curse due to the immediate negative consequences it may bring, such as:  

  • financial losses  
  • damaged morale among sales teams  
  • loss of confidence from stakeholders  

Additionally, it may also signal broader issues within the organisation, such as ineffective marketing strategies, inadequate product offerings, or a lack of alignment between sales and other departments.  

Ultimately, how a company responds to missed sales targets determines whether it becomes a blessing or a curse.  

By adopting a proactive approach, acknowledging shortcomings, and implementing necessary changes, businesses can turn missed targets into opportunities for improvement and future success.  

Missing and succeeding targets

Contact KONA to discuss how we can strengthen and motivate your sales team. 

Call 1300 611 288 or email info@kona.com.au  


When to walk away from a sale

When should a Salesperson walk away from a sale?

I have walked away from many deals in the past and I will continue to do so if it is not the right fit, or it feels wrong. While writing this I’m taken back to the very first time I walked away from a sale, actually, I actively discouraged the person to buy.

I moved back to Ireland from Guernsey in the Channel Islands in the 1990’s and it was the height of a recession. The only thing I was qualified to do was in hospitality and I could not find any employment. So, I took a job in sales, something I thought I would never do. However, this was not any sale job, this was selling life insurance, door to door, commission only. I thought, “welcome to sales”!!!

Back then we went into the office on a Monday, took out the yellow pages and hit the phones to make appointments, 100+ calls a day to get three, maybe four appointments. On one of these appointments my BIG boss came out with me.

So, we met at Michael Mc—– house (a modest terrace home south of Dublin) and the first thing I noticed was that the outside was very unkempt. When Michael greeted us, he was so lovely, and we were given tea and biscuits. On the icebreaking part of the meeting, it transpired that he knew my father and that was the reason he agreed to meet.

The sales pitch began, and we were on fire… I presented the pack brilliantly and it was going so well, and he was “putting pen to paper”, when his son came down the stairs and asked for (I think new school shoes, I can’t remember) and the response from Michael was something along the lines of “make do as we can’t afford to buy new shoes at the moment”.

At this point I took the contract from him and said something along the lines of “Michael, on second thoughts I am not sure that this is the right policy, based on what you told us I will need to go back and do a little more research.” and we left.

I knew that he was over committing and because of the relationship he once had with my father he felt obliged to continue.

When we were outside my boss “ripped into me” with nearly every expletive you can imagine. He said, “You will never make it in sales as you clearly don’t have what it takes, the killer instinct, you have just ripped up £2,000.” At this I told him to shove it and I went back to London.

When to walk away from a sale

As a salesperson, do you know when it’s time to walk away from a sale?

Walking away can be a tough decision, particularly when you’ve invested your time and energy into building a relationship with a prospect. Having said that, there are some situations where it can be the right choice.

Here are 6 common reasons to walk away from a sale as a salesperson:

1. Ethical Concerns

Ethics in sales refers to behaviours that ensure that every customer is treated with respect, fairness, honesty and integrity.

Some common examples of ethical issues in sales include:

  • Selling a product rather than a solution
  • Telling only part of the truth  
  • Lacking accountability

If the product or service you’re selling doesn’t meet the needs of the customer or if it’s not the right fit for them, it’s best to walk away rather than push them to purchase something they don’t need.

2. Unrealistic Demands

If the customer is making demands that your company can’t fulfil or that would compromise your integrity, it’s better to walk away than to promise something you can’t deliver.

Some of the things salespeople should avoid when a customer has unrealistic expectations include: Arguing with the customer, losing your patience, not actively listening, not looking for other options for the customer.

3. Lack of Respect

Occasionally as a salesperson you may encounter a customer who is disrespectful, demanding or who comes across as rude. The old saying “The customer is always right” is not always the case.

If a customer or prospect is disrespectful or abusive toward you, it’s not worth sacrificing your dignity or well-being for a sale, and it’s time to walk away.

Remaining professional when dealing with difficult customers

4. Price Objections

If the customer is solely focused on price and unwilling to see the value in your product or service, it may not be worth your time to continue the sale.

Objections in sales are inevitable, and a tailored Sales Training Program can assist sales teams with effective objection handling techniques that they can utilise when customers raise objections. However, if your customer is only objecting on price, and you have done your best to overcome their objections, it could be in your best interest to walk away from the sale.

5. Unreasonable Expectations

As a salesperson, on occasion you may encounter customers who have unrealistic expectations. For example, they might push for an unrealistic timeline that would require you to cut corners or compromise quality. When this happens, it’s better to walk away than to risk damaging your reputation.

If there’s a significant gap between what the customer expects and what you can realistically deliver, it’s best to be upfront about it and potentially walk away rather than disappoint them later.

6. The Customer cannot see the Value of your Product or Service

It’s the salesperson’s responsibility to show their prospect the value that their product or service will have. If a prospect can’t clearly see value, they will not buy.

When you have made attempts to show your prospect the features, benefits and value of your product or service, and they still aren’t convinced, it could be time to walk away.

A good tip to ensure you are demonstrating value is to reflect on the conversations you have with prospects. This way you can learn from them and improve your value proposition.

Walking away from any sale is never a good feeling. But remember, walking away doesn’t necessarily mean entirely giving up on your customer. It could simply mean postponing the sale until a better fit or solution is found, or referring them to a colleague or competitor who may be better able to meet their needs.

Sometimes as a salesperson it's best to walk away from the sale

Contact KONA today to find out how we can help to strengthen your sales team with a tailored Sales Training Program.

Call 1300 611 288 or email
info@kona.com.au