Staying motivated in sales

“No, you idiot. It tells you someone stole our tent.”

Staying motivated in sales

How to Stay Motivated When Sales Are Slow

Whether it’s due to seasonal fluctuations, economic downturns, or unforeseen challenges, sales slumps can be frustrating. The key to success in the long-term is staying motivated and pushing through these tough times. Here’s how you can keep your momentum even when sales are slow.

1. Focus on What You Can Control

When sales are down, it’s easy to feel like everything is out of your hands. Instead of dwelling on external factors, shift your focus to actions you can control. For instance:

  • Making more prospecting calls
  • Refining your sales pitch
  • Strengthening relationships with existing clients
  • Improving your product knowledge

This will help you feel a greater sense of control and keep your motivation high.

2. Set Small, Achievable Goals

Big sales targets can seem daunting, especially during slow periods. Break them down into smaller, achievable goals like:

  • Booking a certain number of meetings per week
  • Reaching out to a set number of new prospects daily
  • Following up with past clients

Achieving these smaller goals will give you a sense of accomplishment and keep you motivated.

S.M.A.R.T Goals

3. Sharpen Your Skills

Use the slower period as an opportunity to improve your skills. Attend sales training sessions, read sales books, or listen to podcasts. Enhancing your knowledge and techniques will help you come back stronger when business picks up.

4. Stay Positive and Resilient

Mindset plays a crucial role in staying motivated. Avoid negative self-talk and remind yourself that slow periods are temporary. Surround yourself with positive influences—talk to mentors, listen to motivational content, or engage with successful peers who can offer support and advice.

5. Reconnect with Your Why

Why did you choose sales in the first place? Whether it’s financial independence, personal growth, or helping customers solve problems, reconnecting with your purpose will undoubtably reignite your passion and drive.

WHY Statement

6. Leverage Existing Relationships

Slow periods are always an excellent time to reconnect with past clients and strengthen existing relationships. Check in, offer valuable insights, or provide assistance without expecting an immediate sale. These efforts can lead to future opportunities.

7. Try New Strategies

Experiment with different sales techniques, outreach methods, or marketing tactics. If traditional approaches aren’t working, you could try social selling or researching new sales technology.

8. Take Care of Yourself

Sales slumps can be stressful. Prioritise self-care by getting enough rest, exercising, and maintaining a healthy work-life balance. A refreshed mind will always help with focus and motivation.

Slow sales periods are inevitable, but they don’t have to derail your goals. By staying proactive, maintaining a positive mindset, and continuously improving your skills, you’ll be ready to seize opportunities when the momentum shifts. Keep pushing forward, after all, the next big sale could be just around the corner.

To learn why KONA’s sales training processes are preferred over more traditional sales training methodologies (such as the Miller Heiman sales process) – read more here.

Contact KONA today to discuss our tailored Sales Training Programs and how they can help to keep your Sales Team motivated!

Call 1300 611 288 or email info@kona.com.au


Busting myths

Sales Myths That Are Costing You Money And How to Fix Them

Sales is an ever-evolving and changing profession, yet at KONA, we come across many salespeople and sales managers who still hold onto outdated beliefs that are actually hurting their bottom line. These sales myths not only prevent growth but also lead to lost deals, frustrated customers, and even declining revenue. We will debunk some of the most damaging sales myths and discuss how to fix them.

Myth vs. Fact

Myth #1: “The More Calls You Make, the More Sales You Close”

The Truth: While quantity matters, quality matters more. A high volume of calls with no strategy leads to wasted effort and burnout.

The Fix: Instead of blindly dialling numbers, focus on targeted outreach.

  • Research your prospects
  • Personalise your approach
  • Prioritize high-value leads

Quality conversations ultimately drive conversions.

Myth #2: “A Great Salesperson Can Sell Anything to Anyone”

The Truth: The best salespeople understand that not every prospect is a good fit. Trying to sell to everyone leads to high churn rates and dissatisfied customers.

The Fix: Qualify your leads carefully. Focus on prospects who genuinely need your product or service, and tailor your pitch to their specific pain points.

Myth #3: “People Buy on Price Alone”

The Truth: While price is typically a major factor, most buying decisions are based on perceived value, trust, and emotional connection. Competing solely on price is a race to the bottom.

The Fix: Emphasize the unique value and benefits of your offering. Build strong relationships, provide solutions, and position yourself not as a price-driven vendor, but as a trusted advisor.

Busting myths

Myth #4: “The Harder You Push, the More Likely You Are to Close”

The Truth: High-pressure tactics can backfire, creating resistance instead of trust. Buyers today are more informed and value transparency over aggression.

The Fix: Shift from a pushy approach to a consultative one. Ask questions, listen to your prospect’s needs, and offer solutions that align with their goals.

Myth #5: “Follow-Ups Are Annoying”

The Truth: Many salespeople fear follow-ups, assuming they will irritate prospects. In reality, most deals are lost simply because follow-ups don’t happen.

The Fix: Follow up consistently and add value each time. Use a mix of calls, emails, and social media to stay top of mind.

  • Provide additional insights
  • Answer questions
  • Offer helpful resources to keep the conversation going

Myth #6: “If a Prospect Says No, It’s Over”

The Truth: A ‘no’ often means ‘not right now.’ Timing plays a huge role in sales, and persistence pays off.

The Fix: Keep the relationship alive. Stay in touch through regular check-ins, industry updates, and valuable content. This way, when the time is right, they’ll remember you.

Myth #7: “Sales Is About Talking, Not Listening”

The Truth: Sales isn’t about pitching nonstop—it’s about understanding the prospect’s needs and offering the right solution.

The Fix: Practice active listening. Ask open-ended questions and take the time to understand your prospect’s challenges. The more you listen, the better you can position your solution.

Myth busted

At KONA, we know that sales success is built on adaptability, strategy, and a deep understanding of customer needs. By letting go of these common myths and focusing on smarter, customer-centric approaches, you can close more deals, increase revenue, and build stronger, long-term relationships. Which of these sales myths have you encountered in your career?

To find out why KONA’s sales training processes are preferred over more traditional sales training methodologies (such as the Miller Heiman sales process) – read more here. Or, to read more about mistakes you could be making in Sales, click here.

Contact KONA today to discuss a tailored Sales Training Program for your Sales Team.

Call 1300 611 288 or email info@kona.com.au


Sales Training

Why Your Sales Team Needs More Training

At KONA, we know that Sales is an ever-evolving field. What worked yesterday might not work tomorrow. Yet, we tend to see too many sales teams relying on outdated techniques, limited coaching, or a “figure it out” mentality. If you want your team to perform at its best, continuous training isn’t optional.

Sales training

The Hidden Cost of an Untrained Sales Team

Many businesses underestimate the impact of insufficient sales training. Here’s what happens when sales teams don’t receive ongoing development:

Missed Revenue Opportunities – Salespeople who don’t know how to handle objections, ask the right questions, or build relationships will struggle to close deals.


High Turnover Rates – Without proper guidance, salespeople can become frustrated and leave, costing your company time and money.


Inconsistent Performance – A lack of training leads to unpredictable results, making it harder to forecast and scale revenue.


Low Customer Trust – If your salespeople aren’t well-trained, customers will notice. They’ll turn to competitors who provide a better experience.

The Benefits of Regular Sales Training

Investing in ongoing sales training isn’t just about avoiding problems, it’s also about achieving new levels of success. Here’s what KONA’s Sales Training can do for your team:

✅ Boost Confidence & Performance – A well-trained salesperson knows their product, understands customer pain points, and can navigate objections smoothly.
✅ Increase Close Rates – Training sharpens prospecting, presentation, and negotiation skills, leading to more deals won.
✅ Improve Adaptability – Markets change. Training helps your team stay ahead of trends, competitors, and evolving customer needs.
✅ Strengthen Team Morale – When salespeople feel supported and equipped with the right skills, they’re more likely to stay engaged and motivated.

Keep calm and sell more

How to Build an Effective Sales Training Program

Not all sales training is effective. A one-time workshop won’t always cut it. Here’s how to create a training program that drives real results:

Make It Continuous – Sales Training should be an ongoing process, not a one-and-done event. Implement weekly coaching sessions, role-playing exercises, and refresher courses.

Tailor It to Individual Needs – Not every salesperson struggles with the same things. Use personalised assessments (like DISC) to customise training based on your team’s strengths and areas for improvement.

Use Real-World Scenarios – Theoretical knowledge is great, but nothing beats hands-on learning. Incorporate live sales calls, objection-handling exercises, and interactive workshops. KONA’s Power Hours are a great way to see results in real time. Learn more about KONA’s Power Hour Training by clicking here.

Encourage Peer Learning – Top sales performers can share their best practices with newer sales reps through things like mentorship programs.

Measure and Adjust – Track key performance metrics (e.g. close rates, average deal size, customer satisfaction) to see if training is making an impact. Adjust as needed.

Sales training meme

Your sales team is only as strong as the training you provide. In a competitive market, well-trained salespeople are a necessity. Investing in ongoing professional development for your team ensures they are always improving, closing more deals, and driving business growth.

So, when was the last time your team had real sales training? If it’s been a while, now’s the time to make it a priority. To learn why KONA’s sales training processes are preferred over more traditional sales training methodologies (such as the Miller Heiman sales process) – read more here.

Contact KONA today to discuss how we can help you build a tailored Sales Training Program for your team.
Call 1300 611 288 or email info@kona.com.au


Time management

Time Management Tips for Salespeople

Time Management

If you’re in sales, you already know: your to-do list can feel never-ending. Between prospecting, follow-ups, client meetings, and managing a pipeline, it’s easy to feel like there just aren’t enough hours in the day. But what if we told you that mastering time management isn’t about squeezing more into your day – it’s about making the most of your time? Let’s talk about how to do just that.

1. Start with a Daily Game Plan

At KONA, we believe that you should think of your day like a sales pitch: you need a strategy. Take 10-15 minutes each morning (or the night before) to map out your priorities. What’s non-negotiable? Which tasks will move the needle on your sales goals? Use a planner, app, or even sticky notes – whatever works for you. The key is to stay intentional.

Group similar tasks together. For example, block time for prospecting, then move on to client calls. Switching between unrelated tasks can kill your focus.

2. Prioritise

This means tackling your biggest, most dreaded task first thing in the morning. Maybe it’s cold calling or crafting a tricky proposal. Getting it out of the way not only boosts your confidence but also clears mental space for the rest of the day.

3. Time Block

If you’re not using time blocking yet, it’s a game-changer. The idea is simple: assign specific tasks to specific times. For example:

9:00-10:00 AM: Prospecting

10:00-10:30 AM: Email responses

10:30-11:30 AM: Client follow-ups

Be disciplined with these blocks. Treat them like you would a meeting with a high-value client – non-negotiable.

Time management in sales

4. Say No (Politely)

KONA Sales Trainers come across a lot of salespeople who feel like they need to say yes to everything. But not every meeting, call, or project is worth your time. Learn to assess what aligns with your goals and politely decline or delegate the rest. Remember, every “yes” to one thing is a “no” to something else.

5. Leverage Technology

CRM tools, scheduling apps, email templates – these are your time-saving best friends. Automate repetitive tasks wherever possible. For example, use scheduling tools to eliminate back-and-forth emails about meeting times. A well-organised CRM can also help you stay on top of follow-ups without the mental clutter.

6. Set Boundaries

Sales can feel like a 24/7 job, but burning out doesn’t help anyone. Set clear work hours and stick to them. Communicate these boundaries to clients and colleagues. You’ll be surprised how often people respect them when you’re upfront.

7. Review and Reflect

At the end of each day, take a few minutes to evaluate. What went well? What didn’t? Adjust your approach for tomorrow. This habit not only improves your time management but also helps you grow as a salesperson.

Importance of time management in sales

Time management isn’t about working harder; it’s about working smarter. By implementing these tips, you can reclaim your day, reduce stress, and focus on what truly matters: closing deals and building relationships. To read more about the importance of time management in sales, click here.


Contact KONA today to discuss tailored Sales Training for your Sales Team. Call 1300 611 288 or email info@kona.com.au

Or, to learn why KONA’s Sales Training processes are preferred over more traditional Sales Training methodologies, such as the Miller Heiman sales process – click here.


Always be closing

Sales Strategies to Help You Close More Deals

Close more deals

Closing deals is the ultimate goal for salespeople, but it’s not always easy. Deals can slip through your fingers for countless reasons, and sometimes it feels like no matter what you do, the prospect just isn’t ready to commit. The good news? There are proven strategies that can help you not only close more deals but do so in a way that is authentic and customer-focused.

Here are six strategies to close more deals:

1. Understand the Buyer’s Journey

Before you can close a deal, you need to know where your prospect is in their decision-making process. Are they still gathering information? Comparing options? Or are they ready to make a decision? Tailoring your approach to their current stage shows that you understand their needs and builds trust.

Ask open-ended questions like, “What’s most important to you in choosing a solution?” or “How do you see this impacting your goals?”

These questions uncover valuable insights and move the conversation forward.

2. Focus on Solutions, Not Features

It’s easy to fall into the trap of talking about your product’s features, but prospects don’t care about bells and whistles—they care about solving their problems.

Shift the conversation to how your product or service addresses their pain points and delivers value.

For example, instead of saying, “Our software has a built-in analytics dashboard,” try, “Our analytics dashboard helps you track key metrics in real-time so you can make data-driven decisions faster.”

Customers are more likely to make a purchase when they clearly understand how a product or service will deliver personal value and meet their unique needs.

3. Create a Sense of Urgency

Sometimes, prospects linger in the decision-making stage longer than necessary.

Creating a sense of urgency can help them move forward, but it’s important to do this ethically. Highlight time-sensitive opportunities, such as limited availability or upcoming price changes, only if they’re genuine.

You might say, “We have a promotion running until the end of the month, and I’d hate for you to miss out on the savings.” But be careful not to overdo it—pressure tactics can backfire.

Always be closing

4. Handle Objections with Confidence

Objections are a natural part of the sales process. Instead of dreading them, view objections as opportunities to address concerns and build trust.

The key is to listen actively and respond thoughtfully.

For instance, if a prospect says, “This is too expensive,” don’t just defend your price. Dig deeper: “I understand—can you share more about your budget or what value you were hoping to see?” This approach allows you to explore their priorities and potentially reframe the value of your solution.

5. Ask for the Close—Clearly and Confidently

One of the biggest mistakes salespeople make is not asking for the close. It might feel awkward, but your prospect expects it. When the time is right, be direct and clear.

For example, “It sounds like this solution aligns with your goals. Are you ready to move forward?”

If they hesitate, don’t panic. Ask follow-up questions to understand their hesitation, and address those concerns on the spot.

6. Follow Up!

Not every deal will close on the first attempt, and that’s okay. A well-timed follow-up can make all the difference. Check in with additional information, address any lingering concerns, or simply remind them of the benefits of moving forward.

A quick email like, “I wanted to follow up and see if there’s anything else you need from me to make your decision,” keeps the conversation open without feeling pushy.

Importance of follow up

Closing more deals isn’t about being pushy or aggressive; it’s about understanding your prospect, addressing their needs, and guiding them toward a solution that benefits them. By focusing on these strategies, you can build stronger relationships, close more deals, and ultimately grow your sales success.

Which of these strategies do you plan to try first? To read more of KONA’s insights into Sales Closing Strategies, click here, and to read about how KONA’s sales training process stacks up against the Miller Heiman methodology, click here.

Contact KONA today to discuss our range of tailored Sales Training programs and the value they will bring to your Sales Team.

Call 1300 611 288 or email info@kona.com.au


Sales habits

Creating Better Sales Habits in the New Year

The New Year – there’s something special about turning the calendar page, isn’t there? It’s like getting a clean slate. For those of us in Sales, this is the perfect time to reassess, refocus, and rebuild the habits that contribute to our success.


But let’s be honest, New Year’s resolutions get a bad rap. They’re exciting at first—full of energy and potential—but they often fizzle out by February. So, instead of resolutions, let’s talk about building sustainable habits that stick and how KONA’s Sales Training can help your Sales Team do just that.

Sales habits

Start Small and Stay Consistent

Big, sweeping changes might sound impressive, but they’re often overwhelming.

Instead, KONA’s Sales Training focuses on incremental changes that you can sustain over time. Want to improve your follow-up game? Commit to sending three follow-up emails every morning b

Before checking anything else. That’s it. Over time, those three emails become a reflex, not a chore.
Consistency beats intensity every time. Think of it this way: Would you rather go to the gym once for five hours or work out for 30 minutes every day? The same principle applies to sales habits. Small daily actions build momentum and yield big results.

The Power of Planning

If you don’t plan your day, it will plan itself—and not in your favour.

Start each morning with a clear game plan. Who are your top three prospects to contact? What’s the one deal you want to push closer to the finish line today?


Block time on your calendar for prospecting, follow-ups, and admin tasks. Treat those blocks like important appointments. When you own your schedule, you’re less likely to feel like you’re constantly playing catch-up.

Relationships, not Numbers

It’s easy to get caught up in the metrics—calls made, emails sent, deals closed. While numbers definitely matter, they’re only part of the story. The real magic happens in the relationships you build. At KONA, we believe it should be a habit to genuinely connect with your prospects and clients.


• Listen more than you talk
• Ask open-ended questions
• Show that you’re invested in their success, not just your own quota


This year, aim to send one thoughtful, personalised message to a client or prospect every day. It could be an article you think they’d find valuable, or even a simple “How are you going?” message. It’s a small habit with a huge impact.

Professional Development and Learning

The best salespeople are always learning. Commit to sharpening your skills this year. Maybe it’s listening to a sales podcast during your commute, reading one sales book a month, or engaging with an external Sales Trainer to develop personalised Sales Training Programs for your team, that target the specific areas you would like to focus on improving.


And don’t forget to learn from your own experiences. Take five minutes at the end of each week to reflect. What worked well today? What didn’t? How can you improve next time?

KONA sales training workshop
An interactive team building exercise during a KONA Training Workshop.

Celebrate Wins

In Sales it’s easy to focus on what didn’t happen—the deals that fell through, the calls that went unanswered. But don’t let the disappointments overshadow the successes, no matter how small they may seem.


• Did you finally get a response from a prospect you’ve been chasing for months? Celebrate it.
• Did you push a deal a step closer to closing? High-five yourself.


Recognising and celebrating progress keeps you motivated and reinforces positive habits. Investing in KONA’s tailored Sales Training Programs is a great way to keep your team motivated and help them to recognise their small wins as well as bigger accomplishments.

Accountability and Team Work

Building new habits is easier when you’re not doing it solo. Share your goals with a colleague or a mentor. Encourage your team where you can, to check in on each other’s progress. When someone else is cheering for you (and maybe nudging you along), you’re far more likely to stick to your commitments.

Don’t be too hard on yourself

You’re not going to be perfect all the time. There will be days when you forget to send that follow-up email or skip your daily planning session. And that’s okay. Building habits is about progress, not perfection. When you slip up, don’t beat yourself up. Just acknowledge it, learn from it, and get back on track.

Make This Year Your Best Yet

The habits you build today are the foundation of tomorrow’s success. Start small, stay consistent, and focus on what truly matters: building relationships, growing your skills, and celebrating your progress. Here’s to a year of better habits and bigger wins. So, what’s the first habit you’re going to tackle? Let’s make it happen. And, to find out more about making 2025 your best sales year yet, click here.

Quote about practice and habits.

Contact KONA today to discuss our tailored Sales Training Programs and the value they can bring to your team in 2025.

Call 1300 611 288 or email info@kona.com.au


Make 2025 the best year

Training your Sales Team to succeed in 2025

Can you believe we’re already in 2025? The sales landscape is always evolving, and staying ahead of the curve means preparing your team to tackle new challenges, embrace new opportunities, and achieve their goals.

By the end of 2024 KONA Group and Healthy Business Builder Group Pty Ltd trained over:
·        1,935 Salespeople
·        253 Leaders
·        323 Customer Service Officers
·        274 Call Centre Operatives
·        Conducted 1,611 DISC profiles

📈 Sales Professionals Trained:
Each session reinforced how impactful a well-honed sales skillset can be—not just for driving revenue, but for creating genuine connections and delivering real value to customers. Watching individuals grow their confidence and capability was truly inspiring.

We’ve seen how KONA Training has changed the sales performance of so many sales teams. We think we know why. Read more about the advantages of the KONA sales training process compared to more traditional sales training methodologies.

👩‍💼👨‍💼 Leaders Developed:
Leadership is more than a title; it’s about creating cultures that inspire, engage, and perform. From emerging leaders to seasoned executives, guiding individuals through this transformational journey has been one of the most rewarding parts of the year.

🧩 DISC Profiles Delivered:
The beauty of the DISC framework lies in its simplicity and depth. It’s been a privilege to see teams leverage this tool to improve communication, collaboration, and understanding. Whether it’s helping someone recognise their natural strengths or coaching teams to bridge personality differences, DISC continues to be a game-changer.

💡 The Impact:
The numbers are meaningful, but the true measure of success lies in the feedback, growth, and impact on the lives of the individuals and teams we serve. I’m grateful to play a part in helping so many professionals unlock their potential and achieve their goals.

Let’s discuss how you can set your sales team up for success in the new year.

Make 2025 your best year

Embrace the Power of Technology

Technology isn’t just a nice-to-have anymore—it’s a must-have. AI-powered CRM tools, sales analytics platforms, and automation software can help your team work smarter, not harder. But here’s the catch: tools are only as good as the people using them. Invest time in training your team to master these tools. Host workshops, bring in experts, or even create quick video tutorials to make learning accessible.

Focus on Relationship Building

In a world dominated by digital interactions, authentic relationships stand out. Train your team to go beyond transactional selling and connect with prospects on a deeper level. This means understanding their pain points, aligning with their goals, and being genuinely invested in their success. Empathy is your team’s secret weapon – use it to build those emotional contracts.

Sharpen Their Communication Skills

Great communication is the backbone of effective sales. Whether it’s crafting compelling emails, nailing virtual presentations, or listening actively during calls, your team needs to be at the top of their game.
• Role-playing scenarios
• Coaching sessions
• And Feedback loops can help fine-tune these skills.
Remember, even the best communicators have room to grow.

Communication skills

Revisit Your Sales Process

When was the last time you gave your sales process a “health check”? If it’s been a while, now’s the time. Work together with your team to identify what’s working and what’s not. Simplify where you can, optimise for efficiency, and ensure that your process aligns with today’s buyer’s journey. Involve your team in this process—their insights can be invaluable.

Build a Culture of Continuous Learning

Sales trends change fast. To keep up, your team needs to be constantly learning. Encourage them to:
• Read industry blogs
• Listen to podcasts
• Attend webinars


Better yet, set up a monthly learning day where everyone shares key takeaways from their favourite resources. It’s a win-win: your team stays sharp, and your sales strategy stays fresh.
Consider engaging with external training providers to tailor specific workshops to your team, that focus on the target areas you would like your team to improve in.

Prioritise Well-Being

Burnout is real, and it’s a productivity killer. In 2025, make your team’s well-being a priority. Promote work-life balance, celebrate wins, big and small, and create an environment where people feel supported. Remember, a happy salesperson is a successful salesperson.

Set Clear, Inspiring Goals

Goals are the north star for any sales team. But they’re not just about numbers. Set goals that inspire—like improving customer satisfaction scores, shortening the sales cycle, or increasing referral business. Make sure these goals are clear, measurable, and tied to a purpose that resonates with your team.

Set S.M.A.R.T goals

Let’s Make 2025 the Best Year Yet

Training your sales team isn’t a one-and-done effort. It’s an ongoing journey of growth, adaptation, and collaboration. By investing in your team’s skills, mindset, and well-being, you’re not just preparing them for 2025—you’re equipping them to thrive for years to come.


So, what’s your first step? Maybe it’s scheduling a training session, researching new tech tools, or simply having a one-on-one with a team member to understand their goals. Whatever it is, take that step today. Your future self (and your sales team) will thank you. Here’s to smashing those 2025 targets!

Contact KONA today to discuss Sales Training for your team and give them a strong start to 2025!

Call us on 1300 611 288 or email info@kona.com.au


2024-2025

New Year, New Pipeline: Creative Ways to Generate Fresh Leads in 2025

As we step into 2025, we are seeing many businesses adopting innovative approaches to attract and convert potential clients. With evolving technology and shifting consumer expectations, lead generation strategies are inevitably becoming more data-driven, personalised, and engaging. Here’s KONA’s guide to kickstarting your new year with a fresh pipeline of prospects.

2024-2025

Use Personalisation Tools

AI can be a game-changer for tailoring your marketing efforts. There are tools that can analyse large data sets to craft highly personalised customer experiences, from customised email campaigns to predictive product recommendations. Companies using AI for lead generation typically see more of an increase in conversions than those who don’t, making it a must-have for modern strategies.

Engage with Video Content

Video marketing continues to dominate, with more and more consumers saying they’re more likely to buy after watching explainer videos. Platforms like TikTok, LinkedIn, and YouTube allow you to create short, impactful content such as product demos or behind-the-scenes footage, helping to build trust and engagement.

Adopt Omnichannel Strategies

Omnichannel marketing ensures a consistent brand presence across platforms. For instance, a prospect might encounter your product through a Facebook ad, receive a follow-up email, and later interact with your chatbot. Businesses using omnichannel approaches typically see much higher customer retention rates compared to single-channel efforts.

Host Virtual Events

Webinars and virtual conferences remain effective for engaging with B2B and B2C audiences. They provide a platform to demonstrate expertise, showcase products, and connect directly with leads. Most Marketers see webinars as one of the most effective lead generation tools.

Hosting webinars

Enhance Data Privacy and Trust

Transparency in handling customer data is vital as privacy concerns grow. Implementing secure communication and clear policies can help you build trust, a critical factor in converting leads. Not surprisingly, customers are more likely to share their information with brands they trust.

Incorporate Augmented Reality (AR)

Industries like retail and real estate are using AR to provide immersive experiences, such as virtual furniture placement or property tours. This innovative tool not only engages users but also generates more qualified leads by allowing them to visualise solutions.

Invest in Tailored Training Programs for your Sales Teams

Investing in tailored training for your sales team is a strategic necessity for the new year. By addressing unique challenges, leveraging cutting-edge technologies, and aligning with your goals, you’ll empower your team to excel and ensure they are generating fresh leads and filling those 2025 pipelines.


Action Step: Start planning your tailored sales training programs today. Assess your team’s needs, identify knowledge gaps, and partner with KONA’s training experts to create a program that positions your team for success in the year ahead.

Sales Pipeline Funnel

By embracing innovative lead generation strategies and investing in KONA’s customised sales training programs, you can help your team build strong pipelines that keep your business thriving throughout 2025. Stay agile, experiment with emerging trends, and prioritise building meaningful customer relationships for sustainable growth. Let 2025 be the year of creative breakthroughs in your lead generation efforts.

Contact KONA to discuss a tailored Sales Training Program for your team and give them a strong start to 2025. Call 1300 611 288 or email info@kona.com.au

To learn why KONA’s Sales training processes are preferred over more traditional sales training methodologies (such as the Miller Heiman sales process) – read more here.


Mistakes happen

10 sales mistakes you didn’t know were costing you deals

Even the smallest slip-ups in sales can cost you big.

But here’s the kicker: some of the most damaging mistakes aren’t the obvious ones like missing a follow-up.

They’re the ones you didn’t even know you were making. We have compiled ten sales mistakes that might be derailing your deals—and what you can do about them.

Mistakes Happen funny

1. Talking More Than You Listen

We’ve all been there—caught up in pitching the product’s benefits. But here’s the deal: 74% of buyers are more likely to make a purchase when they feel heard. If you’re dominating the conversation, you’re missing valuable cues. Instead, aim for a 70/30 split: listen 70% of the time and talk 30%.

2. Skipping Pre-Call Research

Walking into a call unprepared is like showing up to a test you didn’t study for. According to HubSpot, 50% of prospects prefer salespeople who tailor their approach based on prior research. A little digging can go a long way in showing your prospect you understand their world.

3. Focusing on Features Instead of Outcomes

Here’s the truth: your prospects don’t care about the bells and whistles—they care about how your solution makes their life easier. More than half of your buyers will base their decisions on your company’s ability to address their specific challenges. Frame your pitch around their desired outcomes, not just your product’s specs.

4. Neglecting the Power of Storytelling

Facts tell, but stories sell. Yet many sales reps stick to cold, hard data. The problem? Stories are 22 times more memorable than facts alone, according to Stanford research. KONA’s Tailored Storytelling for Sales Programs will show your Sales Team how a compelling narrative about how your solution transformed another customer’s business can seal the deal.

Learning from mistakes

5. Overlooking the Decision-Maker

If you’re pitching to the wrong person, you’re wasting everyone’s time. Gartner reports that the average buying group involves 6-10 decision-makers. Ensure you know who holds the power and tailor your message to resonate with all stakeholders.

6. Pushing Too Hard, Too Soon

Aggressive sales tactics are a major turnoff. Studies show that 44% of buyers abandon deals due to overly pushy salespeople. Instead, focus on building trust and moving at the buyer’s pace. Remember, it’s about them—not your quota.

7. Not Leveraging Social Proof

If you’re not using customer testimonials or case studies, you’re leaving money on the table. Why? Because 92% of buyers trust recommendations from others, according to Nielsen. Social proof builds credibility and reassures your prospects they’re making a smart choice. See also KONA’s take on leveraging social media to boost your sales by clicking here.

8. Failing to Follow Up Consistently

A shocking 60% of customers say “no” four times before saying “yes”, but most salespeople give up after just one follow-up. Don’t let deals slip away due to lack of persistence. Make sure your team are using a CRM tool to stay on top of their follow-ups without becoming a nuisance.

9. Ignoring the Emotional Side of Buying

Buying decisions aren’t purely logical; they’re heavily influenced by emotion. Harvard research suggests that 95% of purchasing decisions are subconscious. Make your prospect feel confident, valued, and understood, and you’ll win them over on an emotional level.

10. Failing to Debrief Lost Deals

When you lose a deal, do you move on without analysing what went wrong? If so, you’re missing out on a goldmine of insights. Studies show that top-performing sales teams are 33% more likely to debrief after lost deals. This practice helps you avoid repeating mistakes and sharpens your future approach.

Learn from your mistakes

Sales is all about continuous improvement. By identifying and addressing these hidden mistakes, you’ll set yourself apart from the competition. Want to know what’s working and what isn’t in your sales strategy? Start keeping track, analyse patterns, and always be open to learning.

To learn more about mistakes we at KONA often see, click here. Have you caught yourself making any of these mistakes?

Contact KONA today to discuss our range of tailored Sales Training Programs and how they can benefit your Sales Team.

Call 1300 611 288 or email info@kona.com.au

KONA Blindfold challenge

Gamifying Sales Training: Fun Techniques to Boost Team Performance

Let’s be honest— sometimes it can be hard to get your team engaged in Sales Training Programs. Presentations and roleplays aren’t for everyone. But what if there was a way to make sales training not only effective but also fun? Enter gamification – transforming training into a more engaging, competitive, and rewarding experience.


Gamification is a proven strategy that companies are becoming more intrigued by as a tool to energise their teams when it is incorporated as part of a KONA Sales Training Program. Let’s discuss how you can gamify your sales training to boost team performance and morale.

KONA blindfold challenge
Blindfold Challenge during a KONA Workshop.

Why Gamification Works: The Science Behind the Fun

If you’re wondering why gamification is such a game-changer (pun intended), let’s talk numbers. According to a report by TalentLMS, 83% of employees feel more motivated at work when their training includes game-like elements. And it’s not just about having fun—it’s about seeing results. The same study found that 89% of employees believe gamification makes them more productive.
Playing games taps into our natural desire for competition, achievement, and social interaction. The act of earning points, badges, and rewards can trigger a dopamine rush, which boosts engagement and retention.

5 Fun Techniques to Gamify Your Sales Training

Now that we’ve covered the “why,” let’s dive into the “how.” Here are some practical and fun ways to bring gamification into your sales training.

1. Leaderboards and Friendly Competitions

Who doesn’t love a bit of friendly competition? Implementing leaderboards can be a great way to motivate your sales team. Scoreboards can be updated regularly showing which salespeople are leading in categories like most calls made, highest revenue closed, or best customer satisfaction scores.
According to a study by Sales Hacker, companies that used leaderboards saw a 15% increase in overall sales performance. Games not only encourage healthy competition, but also helps to build a sense of camaraderie as team members strive to compete with each other.

2. Reward Systems with Points

Let’s face it, everyone loves a reward. Introducing a points system can motivate your team to engage with training materials. Salespeople can earn points for completing modules, hitting sales targets, or demonstrating specific skills in role-playing exercises.

Employees are much more likely to engage with training when there are rewards involved. Plus, it’s a great way to recognise and celebrate milestones, as well as to keep the materials learned in the training alive when the program is over. Consider using digital platforms that integrate with your CRM so the rewards system is seamless and trackable.

3. Interactive Sales Simulations and Role-Playing Games

Role-playing is a classic sales training technique, but it often gets a bad rap for being awkward. Gamifying role-plays with interactive simulations can turn this into a fun challenge. Think of it as a choose-your-own-adventure game where team members have to navigate through different customer scenarios, making decisions that impact the outcome.


According to a survey by the eLearning Industry, 78% of employees reported that they felt more prepared after completing a gamified training simulation. These simulations encourage critical thinking, objection handling, and real-time problem-solving. Offer feedback and scores based on performance to help reps see where they can improve.

4. Quizzes and Trivia Challenges

KONA Sales Training isn’t all work and no play. We call it ‘edutainment’, where we add some fun into your training sessions with quizzes and trivia challenges. We find that it’s a great way to test your team’s knowledge on products, services, or sales techniques.
This approach has proven benefits—research shows that gamified quizzes can improve knowledge retention by 30% compared to traditional methods. It’s a great way to establish a low-pressure, enjoyable environment.

5. Real-Time Sales Challenges or Sales Power Hours

Ever heard of a Sales Power Hour? It’s a short, intense burst of activity focused on a specific goal, like booking meetings or closing deals. To gamify this, we create a time-bound challenge (e.g., a 24-hour sprint) where salespeople earn points for every meeting booked or deal closed.
Data from Ambition suggests that sales teams that participate in short-term challenges see a 24% boost in productivity. The key here is to keep it short so that reps stay energised and motivated.

Competition in the workplace

The Benefits of Gamifying Sales Training

Gamifying your sales training program doesn’t just make it more enjoyable—it also has real business benefits including:

Increased Engagement: Gamification can boost employee engagement by 60%, according to Gallup.


Higher Retention Rates: Employees trained with gamified techniques are more likely to retain information, making your training efforts more effective in the long run.


Improved Team Performance: A gamified approach creates a sense of achievement and motivation, leading to better performance on the sales floor.

Sales training doesn’t have to be a dull, routine process. By incorporating gamification, you can turn your training sessions into dynamic, engaging, and highly effective experiences that boost team morale and performance. For more insights into the benefits of Sales Training, click here.


So, are you ready to level up your team’s Sales Training experience?

Contact KONA today to discuss our Sales Training Programs and how we can tailor a program to keep your team motivated and engaged.


Call 1300 611 288 or email info@kona.com.au